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Return Policy

At The Gift Mela, we strive to provide an excellent shopping experience and ensure that our customers are satisfied with their purchases. However, due to the customized nature of our gifting products, we do not accept returns. Every gift is carefully crafted according to your specific requirements, ensuring a unique and personalized experience.

In the rare event that you are not satisfied with your purchase, we are here to assist you. To ensure smooth processing of any issues related to your order, please follow these guidelines:

  • Unboxing Video Requirement: Customers must record a full unboxing video while opening the delivered package. This video serves as proof in case there is any discrepancy with the order.
  • We will not be responsible for any loss or damage claims without a proper unboxing video.
  • No Complaints Without Proof: Any complaints regarding missing or damaged items will not be entertained unless accompanied by the unboxing video.

We aim to resolve any issues promptly to ensure you have a positive experience with us.

Cancellation Policy

To ensure timely delivery of your order, we begin processing it as soon as possible. If you need to cancel your order, please adhere to the following conditions:

  • Order Cancellation: You may cancel your order within one hour of placing it. To do so, please contact us immediately at info@thegiftmela.com or call us at +91-9512121817, providing your order number for reference.
  • Processing and Refunds: If your order has not yet been processed, we will cancel it and refund the full amount.

Additional details regarding cancellations:

  • Non-Receipt of Payment: If we do not receive payment for your order, it will be automatically canceled. You will receive an email notification from us confirming the cancellation.

We recommend getting in touch with our customer care team as soon as possible for any cancellations or changes to your order.

Customer Support

For further assistance or inquiries, please reach out to us:

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